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Privacy policy

Last updated: 5 October 2026

RWF Limited respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store and protect information when you visit our website, contact us or submit an enquiry.

1. Information we collect

We may collect personal information that you provide directly to us when you contact us, request a quotation or submit an enquiry through our website.

This information may include:

  • Your name
  • Company name
  • Email address
  • Telephone number
  • Project details
  • Any other information you choose to provide in your enquiry

We may also collect limited technical information about how you use our website, such as your IP address, browser type, device information and website usage data where applicable.

2. How we use your information

We may use the information we collect to:

  • Respond to enquiries and quotation requests
  • Discuss your flooring requirements
  • Provide information about our services
  • Communicate with you regarding current or potential projects
  • Manage our business relationship with you
  • Improve our website, services and customer experience
  • Maintain the security and proper operation of our website
  • Meet legal, regulatory or contractual obligations

We will only use your personal information where we have an appropriate lawful basis to do so.

3. Legal basis for processing

Depending on the circumstances, we may process your personal information because:

  • It is necessary to respond to your request or take steps before entering into a contract
  • It is necessary for the performance of a contract
  • We have a legitimate business interest in responding to enquiries and managing our services
  • We are required to comply with a legal obligation
  • You have provided your consent where consent is required

4. Contact and enquiry forms

When you submit a form through our website, the information you provide is used to respond to your enquiry and, where relevant, prepare or discuss a quotation.

Please do not provide sensitive personal information through our website contact forms unless specifically requested.

5. Cookies and analytics

Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the website and improve its performance.

Where required by law, non-essential cookies will only be used after you have provided your consent.

You can manage or withdraw your cookie preferences through the cookie controls available on the website, where applicable.

6. Sharing your information

We do not sell or rent your personal information.

We may share information with trusted service providers where necessary for the operation of our website or business, such as website hosting, email, IT, analytics or other professional service providers.

We may also disclose personal information where required by law, regulation, legal proceedings or a competent authority.

Where third parties process personal information on our behalf, we expect them to handle that information securely and only for the purposes for which it has been provided.

7. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing projects, maintaining business records and meeting legal, accounting or regulatory requirements.

Retention periods may vary depending on the nature of the information and our relationship with you.

8. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Your data protection rights

Depending on the circumstances and applicable UK data protection law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Request restriction of the way we process your information
  • Object to certain types of processing
  • Request the transfer of your information where applicable
  • Withdraw consent where processing is based on consent

Some of these rights are subject to legal conditions and exceptions.

If you wish to exercise any of these rights, please contact us using the details below.

10. Third-party websites

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any external website you visit.

11. Changes to this privacy policy

We may update this privacy policy periodically to reflect changes to our website, business practices or legal requirements.

Any updated version will be published on this page with a revised “Last updated” date.

12. Contact us

If you have any questions about this privacy policy or how your personal information is handled, please contact:

RW Flooring Ltd.

Email: info@rwflooring.co.uk
Telephone: 07542 391 959